2/27/2023 0 Comments Evernote support![]() ![]() If indeed, you were using the web form (which it sounds like you were not), then you would be able to provide this info to Dave so they could find out why your other tickets slipped through the system. If you are claiming you used the web form each time, you could have used the EN clipper to take a screen cap of the date, time & ticket number that would have been displayed after submitting the form, each time. Dave said the web form is the only official way to request support & said there was only 1 ticket from you in the support log. 50-70% would return if the problem is resolved, 95% will return if resolved quickly. Greater than 90% of dissatisfied customers say they will not buy or come back again. According to The George Washington University a dissatisfied customer on average will tell 9-10 people about the experience, 13% will tell more than 20 people. The fact that I have come to the forum to voice my concerns should have already been a worry for Evernote, after all why should customers have to shout to be heard?Īll that has been gained from contacting support is an unhappy customer that feels they are being ignored. Gather more information about the situation and try to rectify it for other users. Since then I've been waiting for more information.įor me David's response could have been much better, rather than tell me that Evernote responded within 11 minutes, he could have asked me if the issue had been resolved, why I felt Evernote don't respond to support requests. Well yes this time support did respond within 11 minutes as David said and I thank them for that, sadly the response given didn't solve the problem. I'm unsure what you mean by taking a screenshot of requests, with dates and times etc. ![]() My personal experience with the help request line is the same as Dave reported. If you take a screen shot of each request, you will have the date, time, and exact wording of each request to support your statement. This is a perfect example of how to use Evernote. I have e-mailed support 5 times about separate issues ![]()
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